Set up your hotel in Settings
Your hotel's core information — name, address, timezone, check-in/out times, cancellation policy — lives in Settings → Account → Hotel Property. This guide walks through creating a hotel from Settings (skipping the onboarding wizard) and keeping it up to date.
Who can edit this
Only the hotel owner can edit Hotel Property fields. Team members with other roles see the same page as read-only. If you're the owner but the fields look disabled, refresh the page so your role finishes loading.
1. Open Hotel Property
Click the Settings icon in the top right of the dashboard.
Stay on the Account tab (it's the default).
Scroll to the Hotel Property section.
If you haven't created a hotel yet, the section title reads Create your hotel and the button at the bottom says Create hotel. Only the hotel name is required — you can add everything else later.
If your hotel already exists, the title reads Basic Information and the button says Save Changes.
2. Fill in Basic Information
Field | What to enter | Notes |
Hotel Name (required) | Your public property name | Appears on booking confirmations, the widget, and guest emails |
Address | Full street address | Shown to guests on confirmations |
Phone | Reception / main line | Guests see this on their booking |
Public guest-facing inbox | Guests see this on their booking | |
Website |
| Must be a valid URL |
Timezone | Your property's local timezone | Drives check-in/out times, reports, and scheduled emails — set this before you take real bookings |
Click Create hotel (first time) or Save Changes (subsequent edits).
Tip: The Save Changes button stays disabled until you change something. If it won't light up, edit a field first.
3. Rules & Policies
Below Basic Information, set the guest-facing rules. These appear in the booking widget and confirmation emails.
Check-in time and Check-out time — use 24-hour format (e.g.
15:00,11:00).Cancellation policy — plain language, e.g. "Free cancellation up to 24 hours before check-in. Cancellations made within 24 hours are non-refundable."
House rules — quiet hours, smoking, parties, extra guests, etc.
Pet policy (optional) — e.g. "Pets allowed with $25/night fee. Max 2 pets under 50 lbs."
Save when you're done. Changes take effect immediately for new bookings and widget visitors.
4. What else lives in Settings
Once your Hotel Property is saved, the rest of Settings unlocks the day-to-day configuration:
Account → Personal Account — your name and email as an operator.
Account → Subscription & Billing — plan, trial status, payment method.
Rooms — unit inventory, rates, room types, and per-unit rules. Units are imported via CSV.
Widget — the public booking widget's colors, room photos, add-ons, and embed snippet.
Team — invite staff, assign roles (Front Desk, Housekeeping, Maintenance, Manager).
Emails — templates for confirmation, pre-check-in, reminders, and receipts.
Integrations — Stripe, Klaviyo, Zapier, Google Tag Manager, PricePoint RMS.
You can come back to any of these at any time; nothing needs to be filled in a set order after Hotel Property exists.
Troubleshooting
"Only the hotel owner can edit this information." — you're signed in as a team member on someone else's hotel. Ask the owner to make the change, or transfer ownership via Settings → Account → Hotel Property → Ownership Transfer.
Fields are all disabled and empty — your hotel record hasn't loaded yet. Refresh the page. If it persists, sign out and back in.
Save button stays grey — no field has changed since the last save. Edit something and try again.
Timezone shows the wrong time on reports — update Timezone in Basic Information and save; reports recalculate on the next load.
Widget/email still shows old policy text — hard-refresh the widget page or resend a test email; the app doesn't cache these values.