Unit Management is your live view of every bookable unit in your property — rooms, suites, cabins, sites — with the tools to search, filter, edit, and share direct booking links for each one. Open it from Overview → Unit Management in the sidebar (or the "Unit Management" breadcrumb after clicking a room).
Who can use it
Owners and Managers — full access: edit any unit, change status, create new rooms, copy booking links.
Front Desk — can view and change unit status (e.g. mark clean/dirty), but rate and structural edits are limited.
Housekeeping / Maintenance — do not see this page; they work from their task views.
What you see on the page
At the top:
Page title — "Unit Management".
Create Room button (top right) — opens the CSV import wizard to add new units in bulk.
Search bar — matches by room number, room type, or the current guest's name.
All Statuses filter — Available, Occupied, Out of Order (maintenance), Needs Cleaning (dirty), Offline.
All Types filter — auto-populated from the room types you've imported.
Result count — "Showing X of Y rooms" reflects your filters.
Each unit is shown as a card:
Number/name and room type.
Status dot + label in the top-right corner (color-coded).
Nightly rate and capacity (max guests).
Amenity chips (first 4 shown, "+N" for more).
Description (2 lines, truncated).
Current guest (name + check-in date) when the unit is occupied.
Copy Link button — appears when the unit is published; copies a direct booking URL pinned to that specific unit.
Edit button — opens the Unit Edit dialog.
Create a room
Click Create Room to open the CSV upload wizard. New units are created exclusively via CSV — there is no single-unit "add" form. This keeps inventory consistent and easy to re-import.
Quick flow:
Download the template.
Fill one row per unit (number, type, rate, capacity, amenities, description).
Upload, review the column mapping, confirm.
Re-uploading a CSV with the same room numbers updates those rows instead of duplicating them.
For the full CSV walkthrough, see the "Importing units via CSV" guide.
Edit a unit
Click Edit on any card. The Unit Edit dialog has three tabs:
Details tab
Name / Number — the label shown everywhere.
Type — free-text room type; must match your other units of the same category for filtering and rate rules to work correctly.
Rate — nightly base rate for this specific unit.
Capacity — maximum guests.
Status — Available, Occupied, Out of Order, Needs Cleaning, Offline.
Description — a short blurb shown on the unit's booking link and in the widget.
Photos are not edited here. They're shared across all units of the same room type — click "Manage photos for [type]" to jump to Settings → Widget.
Amenities tab
Add or remove per-unit amenities as tags (e.g. "King bed", "Ocean view", "Balcony").
Press Enter or click Add to append. Click the trash icon on a tag to remove it.
Rules tab
Per-unit policies that appear only on this unit's direct booking link — they don't affect your main hotel widget or other units.
Check-in / Check-out time — override the hotel default for this unit.
House rules — smoking, quiet hours, pets, etc.
Cancellation policy — plain-language terms.
Check-in instructions — gate codes, lockbox location, parking notes. Shown to the guest at check-in.
Click Save Changes to persist. You'll see a "Unit Updated" confirmation.
Copy a direct booking link
Click Copy Link on any published unit's card. This copies a URL of the form:
https://app.hotelia.io/embed/availability/<hotel>?roomId=<unit>
Send it to a guest, drop it in an email, or embed it on a landing page — the booking widget opens pre-scoped to that single unit. Great for owner-direct bookings, VIP guests, or unique inventory (a specific penthouse, cabin, or suite).
Filtering and searching
Combine search + status + type to narrow the view. All filters are AND'd.
Search matches partial strings across room number, type, and current guest name — useful for finding "who is in the Deluxe rooms tonight?"
Clearing all filters restores the full grid; "No rooms match your current filters" appears when the combination is empty.
What Unit Management does NOT do
Doesn't create room types. Types come from the
room_typevalues in your CSV. To add a new type, add units with that type name.Doesn't manage photos. Widget/guest-facing photos live in Settings → Widget → Room Type Photos, one set per room type.
Doesn't manage add-ons. Extras (breakfast, parking, spa) live in Settings → Add-ons.
Doesn't manage scheduled rates. Date-specific pricing (weekends, seasons, holidays) lives in Settings → Rooms → Scheduled Rates. The Rate field on the Edit dialog is the unit's base rate.
Doesn't assign rooms to bookings. Assignment happens on the Reservations page or automatically at check-in based on the booking's room type.
Doesn't delete units in bulk. Removing a unit is done from the CSV workflow or a support request; deleting a unit with historical bookings is intentionally restricted.
Troubleshooting
Copy Link button missing — the unit isn't published. Check the widget/publication settings for the hotel.
A unit doesn't appear — a filter is hiding it. Clear filters; if it still doesn't appear, re-import the CSV or check that it wasn't marked Offline.
Rate change didn't reach the widget — hard-refresh the widget page, and confirm no Scheduled Rate is overriding today's price.
Amenities didn't save — make sure you clicked Add (or pressed Enter) to convert the text into a chip before hitting Save Changes.
Per-unit rules aren't showing to guests — remember: unit-level rules only appear on that unit's direct booking link. Hotel-wide widget bookings use hotel-level policies from Settings → Hotel Property.
"Invalid Rate" / "Invalid Capacity" errors — rate must be a positive number, capacity must be at least 1.